On our printed matters you can read :"MSM - Quality since 1912"
For a long time, our customers have confirmed that, and they want to rely on that for a long time to come.

Quality (to DIN 55 350 ) is the total of characteristics of products and services that make sure that agreed expectations are fulfilled.

Customers have expectations: The next departement and colleagues, too, are "customers" : everybody is customer and supplier! We intend to serve all "customers" as well would like to be treated ourselves.

MSM wants to fulfill expectations actively and in a particulary reliable way that can be measured with regard to Technical data, delivery, price-worthiness, non-existence of mistakes, flexibility, environment, innovation, dialogue, advisory service, confidence and correction of mistakes

MSM Quality Targets: Our Quality shall give People Security! Expectations are to be fulfilled by 110% in a comprehensive and pleasant way!

MSM puts quality into practice through a comprehensive concept:
+ Carefully trained and educated employees
+ Motivation through information, dialogue and profit-sharing
+ Exact understanding, registration and putting into practice of customer's requests
+ Far-sighted FMEA and auto-prevention
+ Comprehensive realisation : from supplier via the workshops to the customer
+ Simple and clear control and logistics
+ Dealing with tasks and problems in small control circles
+ Continuous improvement
+ Economy and ecology
+ Demand-oriented, flexible working hours
+ Lean, computer-aided organisation
+ First-class equipment
+ Continual strategy and
+ Security through profit !

At MSM, the following are imperative for quality:Example + Farsightedness + Dialogue + Flexibility + 110% Quality + Profit Sharing + A Sense of the Long Term